Refund policy
Return & Refund Policy
Last Updated: June 25, 2026
At Beaches Beauty Supply - Casper, we want every customer to shop with confidence. This Return & Refund Policy explains how returns, cancellations, replacements, and refunds are handled. Please read this policy carefully before placing an order.
Order Cancellation
Orders begin processing shortly after they are placed. If you need to cancel an order, please contact us at support@beachesbeautysupply.com within 12 hours of purchase.
Our daily order processing cut-off time is 5:00 PM Mountain Time.
If an order has already entered processing or has been shipped, cancellation may no longer be possible. In that case, you may request a return after delivery if the item qualifies under this policy.
Return Eligibility
Eligible items may be returned within 30 days of the delivery date.
To qualify for a return, products must:
- Be unused and unopened.
- Remain in their original packaging.
- Include all original accessories, inserts, and protective seals where applicable.
- Be returned in the same condition in which they were delivered.
Returns that do not meet these conditions may not be eligible for a refund.
Non-Returnable Items
For health, hygiene, and customer safety reasons, we cannot accept returns of:
- Opened beauty or personal care products.
- Used products.
- Items with broken safety seals.
- Products damaged through customer misuse.
These restrictions help maintain product quality for all customers.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong product, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please include:
- Your order number.
- A brief description of the issue.
- Clear photographs of the product and packaging.
After reviewing the information, we will determine the appropriate resolution, which may include a replacement, refund, or another suitable solution.
Refund Processing
After your returned item is received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to the original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.
Shipping charges, if applicable, are generally non-refundable unless the return is the result of our error or the product arrived damaged or defective.
Exchanges
We currently do not offer direct product exchanges.
If you would like a different item, please complete the return process (if eligible) and place a new order separately.
Return Shipping
If a return is approved due to an incorrect, damaged, or defective item, we will provide return shipping instructions and, where applicable, a prepaid return shipping label.
For other approved returns, return shipping responsibilities will be communicated during the return authorization process.
How to Request a Return
To begin a return request, please contact our customer support team with:
- Your order number.
- The reason for the return.
- Any relevant photographs if the product is damaged or incorrect.
Email: support@beachesbeautysupply.com
Our team will review your request and provide further instructions.
Customer Support Hours
Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 2:00 PM
Sunday: 12:00 PM – 4:00 PM
Contact Information
Beaches Beauty Supply - Casper
759 Cy Ave
Casper, WY 82601
United States
Phone: +1 (307) 427-2748