Return & Refund Policy
Effective Date: April 27, 2026
At Beaches Beauty Supply LLC, your satisfaction matters to us. We stand behind the quality of every product we sell, and we want you to feel confident shopping with us. This Return & Refund Policy outlines everything you need to know about cancellations, returns, refunds, and how we handle any issues with your order.
1. Order Cancellation
Changed your mind right after ordering? No problem. You may cancel your order within 12 hours of placement by contacting us at support@beachesbeautysupply.com. Once that window has passed, our fulfillment team will have already begun processing your order and cancellations can no longer be accommodated.
Our daily order cut-off time is 5:00 PM Mountain Time (MT). Orders placed after this time are queued for processing on the next business day, which may give you a slightly longer cancellation window — just reach out to us as soon as possible.
2. Return Eligibility
We accept returns on qualifying items within 30 days of the delivery date. To be eligible for a return, the product must be:
- Unused and unopened
- In its original packaging with all seals intact
- In resellable condition with no signs of use or damage
Due to the nature of beauty and personal care products, we are unable to accept returns on items that have been opened or used. This policy is in place to protect the health and safety of all our customers.
3. How Refunds Are Processed
Once we receive and inspect your returned item, we'll get your refund moving quickly. Approved refunds are typically processed within 5–10 business days and issued back to your original payment method. You'll receive an email confirmation as soon as your refund has been completed on our end. Please allow a few additional days for the funds to appear in your account depending on your bank or card provider.
4. Damaged, Defective, or Wrong Items
We take great care in packing every order, but if something arrives damaged, defective, or isn't what you ordered, we want to fix it right away. Please contact us within 48 hours of delivery and include a description of the issue along with photos if possible. We'll arrange a free replacement or full refund — whichever you prefer — at absolutely no cost to you.
5. Exchanges
We don't currently offer direct product exchanges. If you'd like a different item, simply return the eligible product following the steps in this policy and place a new order for the item you want. Our team is happy to help guide you through the process.
6. Return Shipping
Return shipping is free of charge for all eligible returns. Once your return request is approved, we'll provide you with detailed instructions and a prepaid return label to make the process as easy as possible. Please follow the provided instructions carefully to ensure your return is received and processed without delay.
7. How to Start a Return
To initiate a return or refund request, please contact our support team with your order number and reason for return. We'll respond promptly during business hours and walk you through the next steps.
8. Customer Support Hours
Our team is available to assist you during the following hours (Eastern Standard Time):
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 2:00 PM
- Sunday: Closed
We aim to respond to all messages within one business day.
9. Contact Us
For any return, refund, or order-related questions, please don't hesitate to get in touch:
- Beaches Beauty Supply LLC
- 759 Cy Ave, Casper, WY 82601, USA
- Phone: +1 307-427-2748
- Email: support@beachesbeautysupply.com
10. Policy Updates
We reserve the right to revise this Return & Refund Policy at any time. Any updates will be reflected on this page with a revised effective date. We recommend checking back periodically so you're always aware of our current terms.
By placing an order with Beaches Beauty Supply LLC, you agree to the terms outlined in this Return & Refund Policy.