Customer Care
At Beaches Beauty Supply LLC, great customer care isn't an afterthought — it's at the heart of everything we do. Our team in Casper, Wyoming is here to make sure every interaction you have with us is smooth, helpful, and leaves you feeling confident in your purchase. Whether you have a question before you buy or need help after your order arrives, we've got you covered.
Placing & Managing Your Order
Shopping with us is designed to be simple. If you ever run into trouble during checkout or need help placing an order, don't hesitate to reach out. Once your order is placed, you'll receive an automated confirmation email through our Shopify-powered system, followed by a shipping notification with your tracking details so you always know where your package is.
If something doesn't look right with your order — whether it's a delay, a missing item, or anything else — contact us right away and we'll work quickly to make it right.
Returns & Refunds
We want you to love what you ordered. If for any reason you're not satisfied, we accept returns within 30 days of delivery. Eligible returns qualify for free return shipping, and refunds are processed in accordance with our Return & Refund Policy. Please reach out to our support team to initiate a return and we'll walk you through the process step by step.
Product Questions
Not sure which product is right for you? Our team is happy to help you find the best fit based on your needs. We can provide guidance on product usage, ingredients, availability, and more. Just send us a message and we'll point you in the right direction.
Shipping Information
We process all orders within 1–2 business days of purchase. We're pleased to offer free shipping on orders within the United States. Once your order ships, you'll receive a tracking link so you can follow your package every step of the way. Delivery timelines may vary depending on your location, but we always aim to get your order to you as quickly as possible.
When We're Available
Our customer support team is available during the following hours (Eastern Standard Time):
- Monday – Friday: 8:00 AM – 6:00 PM
- Saturday: 8:00 AM – 2:00 PM
- Sunday: Closed
We do our best to respond to all inquiries within one business day. Messages received outside of business hours will be answered on the next available business day.
Reach Out to Us
We're always happy to hear from you. Here's how to get in touch:
- Beaches Beauty Supply LLC
- 759 Cy Ave, Casper, WY 82601, USA
- Phone: +1 307-427-2748
- Email: support@beachesbeautysupply.com
Your satisfaction is our priority. Thank you for trusting Beaches Beauty Supply LLC with your beauty needs — we're honored to serve you.